Here are the answers to some of the questions we often get asked. Not answered your question then please contact us either online or give us a call. Nothing beats then speaking to a human and having your question answered.
What are your hours of operation?
Our call handling team are available 24 hours a day, 7 days a week, 365 days a year to handle your calls. Core operational hours are 8am to 6:30pm Monday to Friday.
Where are my calls answered?
All calls are answered live in our UK offices here in Berkshire. Your Professional PA does not outsource calls to third parties or overseas.
Will my company name always be used for my incoming calls?
Yes at all times. Your details automatically come up on our system when your DDI number is dialed along with any other specified requirements, allowing your PA to answer in your company name and provide a full front of house service.
What happens if my PA is already busy on another call?
Don’t worry, as your allocated PA works in a small dedicated team your caller will be passed through to a member of there team, all of whom will be familiar with your business allowing them to answer in confidence.
Do I need to change my current phone number?
No, we simply provide you with a ''divert number'' allowing you to divert your existing phone lines and numbers to. If you do require a brand new telephone number for your business, we can supply you with one, for example a freephone 0800 or 0844 number.
How often am I billed and how do I pay?
We invoice on the 1st of every month and payment is due 7 days after the invoice issue date via direct debit.
How much does it cost to have calls tramsfered through to my landline and mobile?
Calls that are patched though to land lines are charged at £0.15p per minute and £0.30p per minute to mobiles.
Will my callers detect script reading?
No, your PA will be fully briefed on your business and call handling requirements allowing them to answer in confidences.
How do I update my PA with my current status/whereabouts?
To update your PA with your current whereabouts, you can either get in touch by calling in on your unique DDI number or emailing us.
Do you keep a record of past callers?
Yes, all calls are logged. You can request a record of your calls at any time.
Is my information confidential and secure?
It’s guaranteed. All information we hold for you and your business will be kept confidential and secure. Our in house IT support team maintain high security levels at all times. Each staff member working here at Your Professional PA has signed a confidentiality agreement.
Are you a call centre?
No, we are not a call centre. Each client is allocated a dedicated PA and Account Manager. Your PA works in a small team of no more than 3-4 allowing your team to get to know your business and regualr callers. This way we can ensure a professional and personalised service is always provided to you and your customers.
Can I divert my calls from different locations?
You can divert from your mobile, office, home phone or even all three. Divert as many different lines or number as you wish.
How do I divert my calls to you?
Using your unique DDI number provided by Your Professional PA, you simply use your divert instructions to divert your incoming calls.
Can I change my services once I’m setup?
Of course, to change your services simply contact your Account Manager or Customer Services on 0333 567 1251.
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If we haven't answered your question with our Frequently Asked Questions above, please contact us today by calling our new Business Sales Team on 0333 567 1250 or chat live with us via our website.