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Order & Payments

Your very own dedicated team of PA's answering in your company name.

Order & Payment Processing For Your Business

Your Professional PA can provide dedicated call handling, processing your customer orders and payments by logging into your own systems. Are you an online store or mail order business? are your phone lines always busy with customers waiting in long queues as they want to place orders? if so we can help.


All our services are bespoke and tailored to your requirements, you can be sure that our trained PA's will always be on hand 24 hours a day, 365 days a year to answer your calls and provide your customers with a 5 star service.

Telephone answering

Whatever answering service you need we have the solution for you, tailored to your business.

Virtual Receptionist

Our virtual receptionist service is ideal if you just want us to transfer calls & take a message.

24/7 Call Answering

Our team will answer your calls 24 hours a day, 7 days a weeks, 365 days a year.

business continuity

We'll keep your business going when disaster strikes ensuring business continuity.

We Are Trusted By Thousands Of Businesses

Our system records the number of calls we answer in a 24 hour period. The display will show every time a member of our team answers a call on behalf of one of our clients.


As well as managing your order and payment processing lines we can also become your Customer Service Help Desk. Our service will allow your business to stay open and be available 24 hours a day allowing your customers to speak to a live UK based person. Our Customer Service Help Desk can be integrated with your existing systems, enabling us to login and access customer accounts and give out live updates on orders and assist with tracking parcels.


We can also handle parcel returns processing them directly through your system on to the customer account. All our PA's are trained to deal with any issue but they can also be trained to deal with anything specific to your business.

How Our Service Works

Step One - Speak To Us

Speak to one of our sales team today and tell us about your business and what your call handling requirements are. We will then provide you with a bespoke quote tailored to your needs and requirements.

Step Two - Service Set Up

If you are happy and wish to proceed, simple provide us with details of your company including any staff members. We're start to build your account and screens to allow our PA's to answer and handle your calls.

Step Three - Services Live

Once we have setup your service, we're then provide you with a standard 01753 divert number to allow you to divert your existing lines and telephone numbers to. Our team are then ready to handle your calls.

Our 6 Point Service Guarantee


Here at YPPA, we guarantee:

  • To answer your calls within 3-6 rings.

  • Accuracy of all telephone messages.

  • To always answer in your company name.

  • To never outsource your telephone calls.

  • No hidden fees or charges.

  • 30 days notice to cancel your service.

If we fail, we'll answer your

calls FREE for one month*

Why Choose Your Professional PA?


Trading since 2012, we serve UK businesses.


Your have your own dedicated team of PA'S (no more than 4).


We operate our call answering services 24/7. We never shut!


We'll provide you with a dedicated divert number.


Based here in Berkshire, we promise to never outsource calls.


We can either send messages to you via email, SMS text or fax.


Your Professional PA provides a full range of telephone numbers ranging from local rate 01/02, 03 and all 08 numbers. Whether you require a standard divert number as you simply wish to divert your existing lines and numbers to or you want a more professional one to advertise on your website and business stationery we have the perfect number for you.

0333 567 1250

Copyright © 2020 l Your Professional PA Limited

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