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Overflow Support

Your very own dedicated team of PA's answering in your company name.

Are Your Teams Always Busy & Lines Engaged?

Your Professional PA's overflow support service is an ideal solution if your phone is left unattended or is constantly busy, by setting up a dedicated overflow support line here, we will ensure you never miss an important business call or sales opportunity again.


What is your current set up for when all your receptionists are busy on calls, do they go to voice mail? or are your customers just left in queues? To stop this from happening and to provide your customers with a more professional service contact us today.


For example If your phones rings and there is no one on reception or your receptionists are busy your lines will divert through to us, allowing Our PA's to pick up these overflow calls to your offices. Details of each call is either emailed or texted to you.

Telephone answering

Whatever answering service you need we have the solution for you, tailored to your business.

Virtual Receptionist

Our virtual receptionist service is ideal if you just want us to transfer calls & take a message.

24/7 Call Answering

Our team will answer your calls 24 hours a day, 7 days a weeks, 365 days a year.

business continuity

We'll keep your business going when disaster strikes ensuring business continuity.

We Are Trusted By Thousands Of Businesses

Our system records the number of calls we answer in a 24 hour period. The display will show every time a member of our team answers a call on behalf of one of our clients.


Each person that calls your business will be answered within 10 seconds of the call coming through to us and dealt with in a professional manner. The caller will be unaware the call has been diverted and will think we are based in your own offices, callers will be pleased they are through to a live human being and not an answer phone recorded message. Remember you are in complete control of when you want us to take yours calls by setting the diverts to full, just when your lines are busy or when you are out of the office.

How Our Service Works

Step One - Speak To Us

Speak to one of our sales team today and tell us about your business and what your call handling requirements are. We will then provide you with a bespoke quote tailored to your needs and requirements.

Step Two - Service Set Up

If you are happy and wish to proceed, simple provide us with details of your company including any staff members. Wstart to build your account and screens to allow our PA's to answer and handle your calls.

Step Three - Services Live

Once we have setup your service, we're then provide you with a standard 01753 divert number to allow you to divert your existing lines and telephone numbers to. Our team are then ready to handle your calls.

Our 6 Point Service Guarantee


Here at YPPA, we guarantee:

  • To answer your calls within 3-6 rings.

  • Accuracy of all telephone messages.

  • To always answer in your company name.

  • To never outsource your telephone calls.

  • No hidden fees or charges.

  • 30 days notice to cancel your service.

If we fail, we'll answer your

calls FREE for one month*

Why Choose Your Professional PA?


Trading since 2012, we serve UK businesses.


Your have your own dedicated team of PA'S (no more than 4).


We operate our call answering services 24/7. We never shut!


We'll provide you with a dedicated divert number.


Based here in Berkshire, we promise to never outsource calls.


We can either send messages to you via email, SMS text or fax.


Your Professional PA provides a full range of telephone numbers ranging from local rate 01/02, 03 and all 08 numbers. Whether you require a standard divert number as you simply wish to divert your existing lines and numbers to or you want a more professional one to advertise on your website and business stationery we have the perfect number for you.

0333 567 1250

Copyright © 2020 l Your Professional PA Limited

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